I just submitted an order. How long will it take to hear back?
As soon as you hit the ‘Place Order’ button we start processing your order. We work with the brand to get things ready and will send an email confirmation shortly after.
How much does shipping cost?
Shipping costs vary depending on the location of the end customer.
Note that the purchaser is responsible for any duties or taxes associated with the shipment.
What is your return and exchange policy?
Each brand may have a different Return and Exchange policy.
Unless allowed by the specific brand, certain items are not available to be returned such as:
- Bathing suits
- Hair and head accessories
PLEASE REVIEW THE RETURN AND EXCHANGE POLICY OF THE INDIVIDUAL BRAND BEFORE MAKING A PURCHASE. You may initiate a return via D.RIENZO. If you experience any issues or have questions regarding a transaction please contact us at email@example.com.
What currency will my credit card be charged?
All D.RIENZO orders are charged in US dollars (USD).
Contact your bank to learn more about currency exchange rates and fees.
Do you ship to international locations outside the US and Canada?
D.RIENZO is an international marketplace. We work with brands and customers around the world.
The purchaser is responsible for any duties or taxes associated with the shipment.
My size is not available on the site, is it still possible to get the item?
No, unfortunately what you see on the site is all we have. We’re always adding new arrivals though, so be sure to check back and browse often.